How do I track my order?

You can track the progress of your order under “My account“, if you are a registered user, to find out when your order has been shipped (status will then change from “Processing” to “Completed”). You will also receive an email when your order has been completed.

You can only track your order after it has been shipped if you choose the “Insured” shipping option. For the Non-insured shipping option, When the order ships out you get an item ID that allows you to see when your order has passed through first sorting at PostNord (in Sweden), you will not be able to track your package beyond this point with this shipping option. For the “Small envelope” option, no tracking is possible after receiving the email that says that your order has been completed. You can read more about the shipping options here.

For the “Insured” shipping option tracking all the way is possible for certain countries, for others tracking will not be possible after it has left Sweden (read more here). You can track your order via “My account” if you are a registered user, or via the tracking number you received in the email telling you that your order had been completed. PostNord’s tracking service can be found here (simply supply the tracking number you got).

We have found that in many countries, the local mail delivery company may provide more detailed and better updated tracking info than PostNord. In many countries you can use the same tracking number with your local company instead (e.g for the US use USPS, for UK use Royal Mail, for Germany use Deutsche Post and so on), so you may want to try this after your parcel has left Sweden (and arrived in your country). Again, this only applies to the “Insured” shipping option.

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