If you would like to make changes to your order after you have completed the payment, you will have to act quickly! The safest way to make sure that we do not ship your order until your wished-for changes have been made is to create a “Support ticket” via “My account” (unregistered users can submit a ticket here). Make sure to include the following information in your support ticket:
*A clear description of what it is that you want to change in your order
Please note that this may lead to a delay in the processing of your order, as we might need to communicate further to make the changes you want.
If your order has already been marked “Completed”, we will unfortunately not be able to make any changes, as it has left our facilities.
Due to the time lag in email responses, we do not accept any liability for requests which are not received or read until after your order was already dispatched. We do check the “Support tickets” for these kinds of issues within one hour before dispatch, however, there is some delay in the status update from “Processing” to “Completed”, and if your order status changes to “Completed” within an hour after you submitted your support ticket, we are sorry to say that the order was shipped before we got your request and are not able to make any changes.
Simply sending an email or submitting a support ticket does not constitute an agreement nor does it mean that we can act upon your request in time. If you need to make any changes to your order, we strongly urge you to create a “support ticket” as described above, and we will do our best to accommodate your wishes, but we ask you to remember that this might not always be possible for us to do.