Before your order has been shipped (Refunds)
You have full right to reverse the purchase in its entirety, with a full refund, up to the point that we have dispatched the order from our facilities, without any special reasons. To reverse a purchase, create a “Support ticket” under “My account” where you provide information about the order ID/number and that you wish to reverse the purchase in its entirety. If you are not a registered user, you can create a support ticket here.
Due to the time lag in email responses, we do not accept any liability for requests which are not received or read until after your order was already dispatched. We do check the “Support tickets” for these kinds of issues within one hour before dispatch, however, there is some delay in the status update from “Processing” to “Completed”, and if your order status changes to “Completed” within an hour after you submitted your support ticket, we will be sorry to say that the order was shipped before we got your request.
Simply sending an email or submitting a support ticket does not constitute an agreement nor does it mean that we can act upon your request in time. If you wish to reverse your order, we strongly urge you to create a “support ticket” as described above, and we will do our best to accommodate your wishes, but we ask you to remember that this might not always be possible for us to do.
After your order has been shipped (Returns and refunds)
If you, after your order has been shipped, for some reason change your mind about the purchase, you might be able to return the item. You can always return the item if the following conditions are met:
* You contact us within 14 days of delivery to say that you wish to return the item (no reason is needed), and receive a preliminary approval. The contact should be made by making a “Support ticket” via “My account” (or here for unregistered users) where you provide information about the order ID/number and the item(s) you wish to return.
*You return the item promptly after having received our preliminary approval.
*You return the item in it’s original packaging, or in packaging as least as protective as the original packaging. If you only return part of your order, you may have to add extra packaging material to ensure that the item is well secured in the package. If you are unsure, contact us with pictures/description of how you are going to package the item, and we can give you some advice. We reserve the right to judge if the return packaging is sufficiently protective or not when we have received the item.
*The item must be unused and in the same condition as you received it.
If you fulfill the above conditions, and the item is returned and passes our inspection, we will refund the cost of the item(s) returned to us. Shipping costs will not be refunded. The refund will only be made through the original method of payment. If you would rather receive store credit for a future purchase than a refund, state this in your contact with us regarding the return. We reserve our rights to choose to refund instead of giving store credit in each case.
If you wish to return a product because it is damaged/faulty, please read here instead.
Please note that all tickets are automatically closed if we don’t hear back from you within 14 days of our last reply, and that will be considered as you withdrawing your request to return your item.