There are three different shipping options. Depending on the items in your order, one or more of these options will be available.
1. PostNord – Insured
Your package is insured, which means that if the package is damaged or confirmed lost* we will send you a new one, or refund your order. This shipping option is also trackable online to certain countries (see list below**). Usually you can track the package via your country’s delivery service after it has arrived in your country (eg USPS for US, RoyalMail for UK and DeutchePost for Germany) instead of using PostNord, as the local delivery services usually have more detailed updates. If your country is not on the list, you will not be able to track your shipment online beyond the Swedish borders, but it is still insured world-wide. Regardless of country, you will receive an Item ID (tracking number) from us once your order ships out, but this might not allow you to track your package all the way (as stated above). Online tracking is available to the following countries**:
- Czech Republic
- El Salvador
- Hong Kong
- New Zealand
- Republic of Ireland
- Saudi Arabia
- Trinidad and Tobago
- United Kingdom (UK)
- United States (US)
**List of included countries might change due to decisions of PostNord. We have no control over this but will do our best to update the list as soon as we become aware of any changes. We cannot guarantee that you can track via your country’s local delivery service in all of these countries, you may have to use PostNord’s tracking.
2. PostNord – Non-insured
A cheaper option. When the order ships out you get an item ID that allows you to see when your order has passed through first sorting at PostNord (in Sweden). The order has passed through first sorting when the tracking registers as “Försändelsen är på väg” (meaning approximately “the parcel is on its way”). You will not be able to track your package beyond this point. If the package is lost during shipping after this point, you will have to place a new order, and you have no right to a refund for the lost order.* (This was the original shipping option for the store, and of more than 1000 packages sent with this shipping method, less than 5 were actually lost.)
3. Small envelope
A super cheap option for small spare parts. Only selectable for small/light orders. Shipped in a padded envelope with a stamp on it. This option is not trackable, and you will not get any third-party confirmation that it has been shipped. If the package is lost during in transit, you will have to place a new order, and you have no right to a refund for the lost order.* (Shipping times for this option vary greatly. It’s treated as a normal (first class) letter by the post office.)
* Read more about lost parcels here, or in the terms of service.
We ship using the services of PostNord. The shipping times should be the same for all of the shipping options, but in our experience they seem to prioritize the insured packages. Shipping times vary, mainly depending on how fast it gets past the customs/import/toll authorities in the destination country. Read more about the expected shipping times here
Very large orders
For very large orders, the shipping will say “Contact us for quote on shipping cost for your order!:$ 100.00″. If you just proceed, the shipping cost will be $100, but if you get this message you should instead contact us with a print-screen of your cart content and your shipping information, and we will calculate an individual shipping cost for your specific order (and often we may also be able to give you some sort of discount). The easiest way to contact us is by creating a “Support ticket” under “My account” (unregistered users can submit a ticket here).