We currently offer three shipping options:
1. PostNord – Insured
Your package is insured, which means that if the package is damaged or confirmed lost* we will send you a new one. This shipping option is also trackable online to certain countries (see list below). If your country is not on the list, you will not be able to track your shipment online beyond the Swedish borders, but it is still insured world-wide. Regardless of country, you will receive an Item ID (tracking number) from us once your order ships out, but this might not allow you to track your package all the way (as stated above). Online tracking is available to the following countries**:
- Czech Republic
- El Salvador
- Hong Kong
- New Zealand
- Republic of Ireland
- Saudi Arabia
- Trinidad and Tobago
- United Kingdom (UK)
- United States (US)
**List of included countries might change due to decisions of PostNord. We have no control over this but will do our best to update the list as soon as we become aware of any changes.
2. PostNord – Non-insured
A cheaper option. When the order ships out you get an item ID that allows you to see when your order has passed through first sorting at PostNord (in Sweden). You will not be able to track your package beyond this point. If the package is lost during shipping after this point, you will have to place a new order, and you have no right to a refund for the lost order.* (This was the original shipping option for the store, and of more than 1000 packages sent with this shipping method, less than 5 were actually lost.)
3. Small letter
A super cheap option for small spare parts. Only selectable for small/light orders. Shipped in a padded envelope with a stamp on it. This option is not trackable. If the package is lost during in transit, you will have to place a new order.* (Shipping times for this option vary greatly. It’s treated as a normal letter by the postoffice)
We ship using the services of the PostNord. Shipping times vary, mainly depending on how fast it gets past the customs/import/toll authorities in the destination country. For example, according to PostNord, shipping times should be 4-6 work days for the US, but it has taken as long as a month on some rare occasions. There shouldn’t be any difference in delivery times for insured/non-insured packages, but experience tells us that they sometimes seem to prioritize the insured packages. If you wonder what the estimated shipping time is for your country, and you can guess a bit of Swedish, you can search here, but as stated before, these times are not taking time stuck in customs into consideration. (You should check the boxes for “Brev” and “Leveranstider för avtalskunder” after having found your country in the list, then read the result for “1:a-klassbrev”).
Please note that you are responsible for any customs fees/duty that your country charges, and that you are responsible for making sure that the contents of your order are allowed by the customs regulations in your country. We will not reimburse any costs related to customs seizing your order.
* Read the terms of service for more information