New FAQ and support system

We’ve been testing out a new support system for a while and it’s now time to start using in for real. You will now be able to open a ticket by either going to your account page, or by clicking the FAQ/Support meny tab in the top navigation bar. This system will allow us to help you more efficiently and with less risk of your email getting lost in the river of messages that is my inbox.

The FAQ portion of the page is filled with the most common questions we get. Please at least skim it before opening a ticket.

If you want to contact me directly with stuff that isn’t related to orders or support stuff you can still use the contact from on the “about us” page. But please understand that I might not always answer as I get quite a few. You do not need to have an account registered in order to open a ticket.
Just make sure that you spell your email address correctly, or we won’t be able to answer you. If you have an account you can easily see all your tickets and open new ones from your account page.

We hope this system will let us help you in a more efficient way.

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